We've compiled a list of the questions we get the most. If you can't find the answer to your question, why not drop us an email?
We want to make sure you have the best experience possible when you come to live with us. That’s why, when you book, we ask you about your interests and your personal preferences regarding your living arrangements.
We will do everything we can to accommodate these preferences and will also help you connect with your new housemates before you arrive so there will always be a familiar face when you get here.
Generally we offer cluster flats or studios.
Cluster flats are where between 5 and 8 students will share a kitchen and communal area between them. You will have your own bedroom and ensuite bathroom.
If you would prefer to have your own space, you can book a studio flat. A studio includes its own kitchen, and you would not need to share.
You would still be able to socialise with other students in the common room downstairs.
If you’re still not sure which option would be best for you, drop us a line and we will be more than happy to help.
For health and safety reasons we don’t recommend you bring electrical equipment for the kitchen. We can help you find what you need when you arrive in the UK, or we can order it in advance ahead of your arrival.
Bedding isn’t provided unless it specifically says so on your booking. If you’d rather not carry bedding over with you, you can order it from us here and we’ll make sure your bed is made before you arrive.
Each of our properties are unique, but generally speaking you will get a bed, a study area with a desk and a chair, book shelves, a wardrobe and lots of storage.
Of course you can! We are always happy to accommodate friend cluster requests. Give us a call to check availability, then all you need to do is book your rooms as usual and drop us a line with your names so we can link your bookings together.
The easiest way to book a room is by following the simple step by step procedure online. If at any point in the booking process you get stuck just email us and we will help you.
To book, you’ll need a credit or debit card for your booking fee and deposit fee. Please remember to ask permission if you’re paying with a card that doesn’t belong to you.
You can pay by debit card, credit card or bank transfer.
If you want to pay by instalment you must provide a UK based guarantor.
If you are an international student wanting to pay by instalment you will need to use our recommended guarantor partner HelpingHouse.
There may be a booking fee required to secure your room.
This fee is paid at the time of booking your room. You can pay by debit or credit card or bank transfer.
10 days prior to move in we will send you a welcome pack and an invitation for paying your first rental installment.
At this point you will choose how you want to pay your rent. You can either pay us the full amount upfront or decide to pay us in instalments. If you choose to pay by instalments, you will need to provide a UK based guarator or use our guarantor partner, Housing Hand.
If your room is available before your contract starts this is quite possible. Drop us a line and let us know when you would be arriving, so we can check this for you.
Firstly, we recommend you check what is included in your room, kitchen and shared or private living space. Most of the essentials (like toasters, mops etc) are already included - so you don't need to bring these - but please check your specific property.
Once you’ve booked we will help you choose a moving in slot. You can select this easily online too, check your emails closer to your move in date for the link.
We run welcome activity that starts online before you move in and moves into the common areas once you’ve arrived at your new home. We have a calendar of events to suit everyone’s taste. If big parties aren’t your idea of fun you can come along to one of our silent study sessions or smaller coffee afternoons. Check your location’s social pages for a list of events coming up.
You cannot smoke in your room or anywhere within the accommodation. There are designated smoking areas outside which are clearly signposted.
We want you to make this your home, and we’d be delighted for you to stay with us over the summer. Let your local team know that you’re thinking of staying and they’ll help you with the arrangement.
We understand how important it is to know that you are safe and secure at home. That is why Sodexo Security Services exists: to provide a safe, secure and supportive environment for all our residents and to help them settle in and transition smoothly to independent living.
Key to this service are our team members called Facilities Support Officers. Whilst they are all SIA licensed and trained to provide the range of traditional security services like patrolling, access control, CCTV monitoring and First Aid, their training and role extends far beyond this. We encourage all our Facilities Officers to continue their professional development by participating in our security development programme, endorsed by The International Professional Security Association but every day they provide a first point of contact for students, not only for incident reporting but to offer help and support with a whole range of sometimes complex and personal problems. Experts in conflict management, they can help with good order and noise issues and even mediate in problems between flat members, sensitively making sure that one person’s welfare is not affected by the “enjoyment” of another.
As a regular presence in the residence, they are trained to recognise the signs which may indicate a student is lonely or depressed or struggling with issues of health or wellbeing. Sometimes, being a good listener and a friendly face is enough, sign posting resources that might help whilst, at the same time, knowing when to pass the problem across to the appropriate supportive team or authority such as pastoral care or the police. Our officers act as “student ambassadors”, always presenting a feeling of safety and a caring attitude.
Check our International Student FAQs here
If you are in a cluster flat then you are responsible for cleaning your own room and the shared kitchen within the flat. If you are living in a studio, cleaning might be included once a week or once a fortnight, depending on your contract. All other rooms and communal areas are cleaned by the site cleaner. You can book a cleaner with us to take the stress out of cleaning for you.
We recommend that if you are awaiting a visa or exam results to attend University you do not book until you have received these.
If after you have booked and confirmed your place you decide to withdraw you will need to find a replacement for your room.
We want to make sure you have the best experience possible when you come to live with us.
That’s why, when you book, we ask you about your interests and your personal preferences regarding your living arrangements.
We try to provide female only accommodation in most of our properties. Let us know in the preferences section when you book with us and we will do our best to accommodate this for you.
We try and match you with people you have things in common with, so it’s very unlikely you wouldn’t get along with your housemates. If you are having problems please come and talk to us and we will help you resolve any issues.